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Andrew Kuznetsov, president of California-based Adrium Service Solutions, told Hunker that he would avoid several appliance brands and features because of repair costs, parts problems or failures he has encountered. His comments are expert advice based on his repair experience, not a comparative reliability study, and the source does not provide failure rates or independent testing.
Appliance repair executive Andrew Kuznetsov told Hunker he would steer buyers away from seven appliance brands or features, citing parts delays, repair costs and failures he says he has encountered in his work. His warnings cover Summit and Viking appliances, LG and Samsung refrigerators and dishwashers, and certain newer refrigerator and dishwasher technologies—but they reflect one repair professional’s experience, not a published reliability ranking.
Kuznetsov is president of Adrium Service Solutions, an appliance repair, HVAC and coffee-equipment company in San Ramon, California, serving the East Bay and greater Bay Area. In the interview, he distinguished between appliances he considers prone to problems and those he says can be difficult or costly to service. For Summit, he pointed to parts availability and long order times, saying that parts may be unavailable and that deliveries, when possible, can take six months or longer. He also said technicians may receive incorrect parts repeatedly.
For Viking, Kuznetsov’s concern was not that the appliances themselves are necessarily unreliable. He cited high parts prices, a shorter parts-support period and difficulty identifying original part numbers. Those issues, he said, can complicate repairs. His comments are particularly relevant to buyers weighing premium appliances, where a high purchase price does not necessarily mean repairs will be quick or straightforward.
Kuznetsov described LG refrigerator compressor failures as a recurring issue he has encountered, saying he had replaced hundreds of compressors and knew technicians who had replaced thousands. For Samsung refrigerators, he cited digital inverter compressor concerns and ice makers that can contribute to ice forming in the fresh-food compartment. He also warned that LG and Samsung dishwashers can be expensive to repair, and advised caution toward new features that technicians may not yet know how to service. The source refers to a seven-item list but includes several brands and features within some categories.
Repair Costs Can Change the Buying Choice
The warnings matter because an appliance’s long-term cost includes more than its purchase price. Parts that are hard to identify, unavailable for months or sold at a high markup can leave owners facing extended downtime or expensive repairs. That can be a particular concern for refrigerators, which households rely on to keep food cold.
Kuznetsov also argues that added features can introduce extra components that may fail. As one example, he said refrigerator ice-maker modules can cost $150 or more, plus labor, to replace. He suggested considering a countertop ice maker instead, though that is his recommendation rather than a universal cost comparison. Buyers may want to ask about local repair support, parts availability and warranty terms before purchasing.
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One Technician’s View, Not a Brand Ranking
Hunker presented the list as an interview with a repair professional who works in the San Francisco Bay Area. Kuznetsov’s statements about products and repair patterns are based on his experience and the experiences of technicians he knows. The source does not provide sales figures, independent laboratory results, repair-rate data or a comparison across brands.
The interview also does not describe every brand or product line as uniformly unreliable. Kuznetsov explicitly said his objection to Viking and Summit centered on serviceability and parts support, rather than asserting that every appliance from those makers fails. He expressed preferences for Sub-Zero refrigerators and Perlick wine refrigerators, but those endorsements are also personal views; the article notes that some models are costly.
“Usually no parts are available — but if there are, it can take six months for delivery or more.”
— Andrew Kuznetsov, president of Adrium Service Solutions
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How Broad Are These Repair Patterns?
The interview does not establish how often the cited problems occur across all units, model years or regions. It provides no failure rates, sample sizes or independent testing, and does not identify every affected model. Kuznetsov’s reports of compressor replacements and parts delays should therefore be understood as his professional account, not proof that every appliance from a named brand will fail or be difficult to repair.
The source also does not state whether manufacturers or the named brands responded to the specific comments. It does not provide detailed model numbers, warranty outcomes or current parts inventories, which can change over time. Buyers should check the support terms for the exact appliance they are considering.
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Check Model Support Before Buying
The report sets out advice rather than a new product recall, regulatory action or manufacturer announcement, so it names no formal next milestone. For consumers, the practical next step is to check warranty coverage, local service availability and parts support for a specific model, and to ask a repair professional about likely repair costs before purchase. Future evidence, such as model-specific repair data or updated manufacturer support information, would help clarify how widely the reported problems apply.
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Key Questions
Which appliance brands did Kuznetsov warn buyers about?
He discussed Summit, Viking, LG and Samsung. His concerns differed by brand: parts and service support for Summit and Viking, and reported refrigerator or dishwasher repair issues for LG and Samsung.
Did the report prove that these brands are unreliable?
No. The article reports one repair executive’s experience and advice. It does not include independent testing, failure-rate data or a brand-wide reliability study.
What problems did he cite with LG and Samsung refrigerators?
Kuznetsov cited LG inverter compressor replacements and, for Samsung, compressor concerns and ice makers associated with ice forming in the fresh-food compartment. These are his reported observations, not a finding about every model.
Why did he criticize Viking and Summit if he did not call them unreliable?
He focused on repair difficulties: Summit parts may be hard to obtain, while Viking parts can be costly and difficult for technicians to identify, according to his account.
What should buyers check before choosing an appliance?
Ask about parts availability, warranty coverage, local repair options and likely service costs for the exact model. The interview does not offer model-by-model reliability data.
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